Shipping & Returns Policy
At NORETI™, the experience of receiving your order is as important to us as the product itself.
From the moment your order leaves us until it arrives at your door, we take care to ensure your purchase is securely prepared, carefully packaged and entrusted to reputable international carriers.
Shipping
NORETI ships within Australia and to selected destinations worldwide.
We work with leading international shipping and logistics providers, including DHL, FedEx, UPS and other trusted carriers, depending on your destination and the most suitable service available for your order.
Our aim is simple: to get your NORETI order to you safely, efficiently and in excellent condition.
Once your order has been dispatched, you will receive tracking information where available so you can follow its journey.
Estimated Delivery Times
The following delivery times are estimates and are calculated in business days after dispatch:
United States & Canada : Up to 7 business days
Europe & United Kingdom : Up 7 business days
Southeast Asia & Japan : 5–7 business days
Australia : 2–3 business days
New Zealand : 3–5 business days
Rest of Asia & Middle East :7–9 business days
Other International Destinations :Calculated according to destination
***These estimates apply from dispatch, rather than from the time an order is placed.
Delivery Times
While we carefully select reliable carriers and shipping services, delivery dates and transit times cannot be guaranteed.
International transportation can occasionally be affected by circumstances outside NORETI's reasonable control, including customs clearance, border processing, severe weather, carrier network disruptions, peak seasonal demand, public holidays and local delivery conditions.
A delay does not mean we stop caring about your order.
If we become aware of an unusual delay, we will work with the relevant carrier and, where appropriate, follow up on the shipment to help move it towards delivery.
If your tracking has not updated as expected or you have concerns about your delivery, contact us at hello@noreti.co. We will assist you in following up with the carrier.
Tracking Your Order
Once your order has been dispatched, tracking information will be provided where available.
Tracking information can sometimes take a short period to become active after a shipping label has been created or the parcel has been collected.
If you require assistance locating or tracking your shipment, please contact:
Include your order number so we can assist you as efficiently as possible.
Packaging & Delivery Care
NORETI products are carefully prepared and packaged before dispatch to help protect them throughout their journey.
We use reputable shipping providers and appropriate packaging because we want your order to arrive in the condition in which it left us.
If your parcel arrives visibly damaged, we recommend photographing the outer packaging before opening it, as well as photographing any damage to the product.
Please contact us as soon as reasonably possible at hello@noreti.co so that we can assist.
International Orders, Customs & Duties
International shipments may be subject to customs duties, import taxes, VAT, clearance charges or other government fees imposed by the destination country.
Unless expressly stated at checkout that these charges have been collected by NORETI, any applicable import duties, taxes or customs charges are the responsibility of the recipient.
Customs requirements vary between countries and may occasionally delay delivery.
NORETI does not control customs authorities or the time required for a shipment to clear customs.
30-DAY RETURNS
We want you to be completely comfortable choosing NORETI.
If you change your mind about your purchase, you may return an eligible item within 30 days of receiving your order — no questions asked.
You do not need to provide a reason for a change-of-mind return.
To be eligible under our voluntary 30-day change-of-mind policy, the product should be:
returned within 30 days of delivery;
unused and unworn;
in its original condition;
free from damage, marks, odours or signs of use; and
returned with the original accessories and product packaging supplied with it where reasonably possible.
This 30-day policy relates specifically to change-of-mind returns and does not limit any rights you may have in relation to faulty, damaged or incorrectly supplied products.
Change-of-Mind Restocking Fee
Approved change-of-mind returns are subject to a 10% restocking fee, calculated on the purchase price of the returned product.
The 10% amount will be deducted from your final refund.
For example, if an eligible product was purchased for $300, the restocking fee would be $30, resulting in a product refund of $270, subject to any other applicable conditions disclosed in this policy.
The 10% restocking fee does not apply to products that are faulty, damaged, incorrectly supplied or otherwise entitled to a remedy under applicable consumer law.
Change-of-Mind Return Shipping
For change-of-mind returns, the customer is responsible for arranging and paying for return shipping unless NORETI agrees otherwise.
We strongly recommend using a tracked and insured shipping service, particularly for higher-value products.
Products should be securely packaged to prevent damage during return transportation.
NORETI cannot generally be responsible for a change-of-mind return parcel that is lost or damaged while being returned using shipping arranged by the customer.
Original shipping charges are generally not refundable for a voluntary change-of-mind return, except where required by applicable law.
How to Request a Return
To begin a return, email:
Please include:
Your order number and the item you would like to return.
Our team will provide the appropriate return instructions.
Please do not send a return to an address without first contacting us, as the appropriate return location may depend on your order and location.
Refunds
Once your return has been received, we will inspect it and process the return as promptly as reasonably possible.
For an approved change-of-mind return, the applicable 10% restocking fee will be deducted before the refund is issued.
Refunds will generally be issued to the original payment method.
After NORETI processes a refund, your bank, card issuer or payment provider may require additional time to make the funds available in your account. Processing times vary between financial institutions and are outside NORETI's control.
DAMAGED, FAULTY OR INCORRECT ITEMS
If your NORETI product arrives damaged, has a fault, or you receive an incorrect item, please contact us at:
Include your order number and, where possible, photographs showing the issue so we can assess and resolve the matter efficiently.
These situations are not treated as change-of-mind returns.
Accordingly, the 10% restocking fee does not apply to a return where the product is faulty, damaged, incorrectly supplied, or where applicable consumer law otherwise entitles you to a remedy.
Where applicable law requires NORETI to cover reasonable return costs for a faulty product, we will do so. Under Australian Consumer Law, for example, consumer guarantees cannot be removed by a retailer's returns policy, and reasonable return costs may need to be reimbursed once a product is confirmed to have a problem. ACCC
Depending on the circumstances and applicable law, the appropriate remedy may include a repair, replacement, refund or other remedy.
NATURAL LEATHER CHARACTERISTICS
Many NORETI products are crafted from genuine leather and other natural materials.
Natural leather may exhibit subtle variations in:
grain;
texture;
tone;
markings; and
the way the material develops its patina over time.
These characteristics are part of the individuality of natural leather and are not necessarily defects.
However, this does not affect your rights where a product has a genuine manufacturing fault or otherwise fails to meet an applicable consumer guarantee.
CANCELLATIONS & ORDER CHANGES
We begin preparing orders as quickly as possible.
If you need to change or cancel an order, please contact hello@noreti.co as soon as possible.
We will make reasonable efforts to accommodate your request. However, once an order has entered fulfilment or has been dispatched, we may no longer be able to modify or cancel it.
You may still be able to return the product after delivery in accordance with this policy.
LOST OR DELAYED SHIPMENTS
If your shipment appears significantly delayed or tracking has stopped updating, please contact us.
We will review the tracking information and, where appropriate, contact the carrier to request further information.
If a shipment is confirmed as lost, we will work with you to provide an appropriate resolution in accordance with applicable law and the circumstances of the shipment.
We ask that customers do not immediately assume a parcel is lost simply because tracking has temporarily stopped updating, particularly during customs clearance or international transit.
OUR COMMITMENT
Luxury is not only about the product. It is about the entire experience.
From the materials we select and the way your purchase is packaged to the carrier entrusted with its delivery, we want every NORETI order to reflect the standards behind our brand.
If something does not go as expected, contact us.
We will do our best to assist, follow up with our delivery partners where appropriate, and make your experience with NORETI as seamless as possible.
NORETI™
www.noreti.co
Timeless by Heritage